Privacy Policy

At Sterling Windows & Furnishing, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services.

1. Information We Collect

We may collect the following types of information:

• Personal Identification Information: Name, phone number, email address, and postal address — provided when you submit a contact form, request a quote, or communicate with us directly.
• Project Information: Property type, project location, product interest, and project details — to provide accurate quotations.
• Usage Data: Browser type, pages visited, time spent on pages, and referring URLs — collected automatically via cookies and analytics tools.
• Device Data: IP address, device type, and operating system — for security and analytics purposes.

2. How We Use Your Information

We use the information we collect to:

• Respond to enquiries and provide quotes for our products and services.
• Schedule and confirm site visits and installation appointments.
• Send transactional communications related to your order or enquiry.
• Improve our website, products, and customer experience.
• Comply with legal obligations and resolve disputes.
• Send occasional promotional communications (only with your consent, which you may withdraw at any time).

3. Cookies

We use cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use:

• Essential Cookies: Required for basic website functionality.
• Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).
• Preference Cookies: Remember your settings and preferences.

You can control cookies through your browser settings or through the consent banner on our website. Disabling certain cookies may affect website functionality.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Trusted third parties who assist us in operating our website or delivering services (e.g., email service providers), bound by confidentiality obligations.
• Legal Authorities: Where required by law, court order, or government regulation.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Enquiry and order data is typically retained for a minimum of 3 years.

7. Your Rights

Under applicable Indian data protection laws, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data (subject to legal obligations).
• Withdraw consent for marketing communications at any time.
• Lodge a complaint with the relevant data protection authority.

To exercise any of these rights, please contact us using the details below.

8. Third-Party Links

Our website may contain links to third-party websites (e.g., WhatsApp, Telegram, social media). We are not responsible for the privacy practices of those sites and encourage you to review their respective privacy policies.

9. Children's Privacy

Our website and services are not directed at children under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such data, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically.