Return & Refund Policy | Sterling Windows & Furnishing

At Sterling Windows & Furnishing, all our products are custom-manufactured to your exact specifications. Because of this made-to-measure nature, our return and refund policy differs from standard retail. Please read this policy carefully before placing an order.

1. Custom-Made Products

All UPVC windows, aluminium doors, shower cubicles, and window coverings are produced exclusively to the dimensions, specifications, finishes, and configurations confirmed in your written order. As such:

Custom-made products cannot be returned simply because you have changed your mind.
Once production has begun, order specifications cannot be altered without incurring additional charges.
We strongly recommend confirming all measurements and specifications with our team before approving the final order.

2. Cancellation Policy

Cancellation Stage	Refund Entitlement
Before production begins (within 48 hours of order confirmation)	Full deposit refund, less 5% administrative fee
After production has commenced but before delivery	No refund on materials; any remaining balance waived
After delivery or installation	No cancellation or refund applicable

To request a cancellation, contact us in writing at info@sterlingws.in or call +91 9799725635 or +91 9610667176 within the applicable window.

3. Defective or Damaged Products

If your product arrives with a manufacturing defect or is damaged during delivery, we will remedy the issue at no cost to you. To make a claim:

Report the defect or damage within 48 hours of delivery or installation completion.
Provide clear photographs of the defect and the product's original packaging (if applicable).
Email your claim to info@sterlingws.in with your order reference number.

Upon verification, we will either repair, replace the affected component, or provide a credit note — at our discretion. We do not issue monetary refunds for defects unless replacement or repair is not feasible within a reasonable timeframe.

4. Incorrect Specifications

If a product is delivered with incorrect specifications that differ from your confirmed written order (i.e., our error — not a change of mind), we will:

Collect the item at our cost and manufacture a replacement at no charge.
Provide an estimated lead time for the replacement product.

Claims for incorrect specifications must be made within 7 days of delivery.

5. Installation Issues

If an installation carried out by our team does not meet the agreed specification or causes damage, please notify us within 48 hours. Our team will inspect the work and rectify any issues at no additional cost.

Sterling Windows & Furnishing is not liable for damage caused by pre-existing structural issues, client-side modifications, or third-party interference after installation.

6. Warranty Claims

Warranty claims are handled separately from this return and refund policy. Please refer to Section 6 of our Terms & Conditions for warranty coverage details. Warranty claims do not entitle the customer to a monetary refund but may result in repair or replacement of defective components.

7. Refund Processing

Where a refund is approved under this policy:

Refunds will be processed within 7–10 business days of approval.
Refunds will be issued to the original payment method (bank account/UPI) used for the transaction.
Sterling Windows & Furnishing is not responsible for delays caused by banking institutions.

8. Exceptions & Special Circumstances

We understand that exceptional situations arise. If you have a unique circumstance not covered by this policy, please contact us directly. We are committed to fair and transparent resolution in all cases.

Return & Refund Enquiries

To raise a concern, please email info@sterlingws.in with your order number and a description of the issue, or call +91 9799725635 or +91 9610667176 (Mon–Sat, 10AM–7PM IST). We aim to respond within 1 business day.